FREQUENTLY ASKED QUESTIONS
What products does Saanvira offer?
Saanvira offers premium ethnic wear for women, including elegant kurtas, kurta sets, suits, festive wear, and traditional outfits designed with modern style and comfort.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for eligible orders within India.
Do you provide free shipping?
Yes. We offer FREE shipping across India on all orders. We also offer FREE shipping for UK orders placed through our website.
How long does it take to process my order?
Orders are usually processed and dispatched within 10–15 business days. During festive seasons or sales, dispatch may take a little longer.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment.
Can I cancel my order?
Yes. Orders can be cancelled within 1 hour of placing the order. After this period, cancellations cannot be accepted as the order enters processing.
Do you accept returns?
No. We do not offer returns or refunds once an order has been delivered.
Can I exchange my order?
Yes. We offer exchanges within 15 days of delivery, provided the product is unused, unwashed, in its original condition, and has all tags attached.
What should I do if I receive a damaged or incorrect product?
Please contact our customer support within 48 hours of delivery with your order number and clear photos or an unboxing video. We will assist you as quickly as possible.
Do you ship internationally?
Yes. We ship to selected international destinations. International shipping charges are calculated at checkout based on the destination and parcel weight.
Will I have to pay customs duties on international orders?
Yes. Any customs duties, import taxes, or local charges imposed by your country’s customs authorities are the responsibility of the customer.
What payment methods do you accept?
We accept Debit Cards, Credit Cards, UPI, Net Banking, Digital Wallets, and Cash on Delivery (for eligible domestic orders). International orders are accepted on prepaid payment only.
How can I contact Saanvira?
You can reach us using the following details:
Email: harsh@gmail.com
Phone: (+91) 702-332-5564
Where is Saanvira located?
Our registered address is:
B-117, Gol Market, Jawahar Nagar, Jaipur, Rajasthan 302004, India
How do I choose the correct size?
Each product page includes a detailed size guide to help you select the right fit. If you need further assistance, feel free to contact our customer support team before placing your order.
How do I care for my garments?
To maintain the quality and longevity of your garments, we recommend following the care instructions provided on the product label. Dry cleaning or gentle hand washing is recommended for most ethnic wear.